JPMorgan Implementation Manager - Payments Senior Associate 

United States, Florida, Tampa 

754864090

As an Implementation Project Manager in the Corporate and Investment Bank Implementations, you will deliver payments and receivables solutions to a diverse set of clients around the globe. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.

Job responsibilities:

• Represent us as the project manager and single point-of-contact on assigned global implementations
• Deliver a first-class, end-to-end client experience during complex treasury product implementations
• Manage client and internal partner expectations with consultative advice regarding aspects of treasury solutions including – RFP responses, client presentations and client visits
• Scope client requests and translate business requirements into detailed specifications for treasury services
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Use of workflow tool for status updates and document repository
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
• Demonstrate creative problem-solving and heightened awareness of risks and client impacts
• Empowerment to escalate when support is needed to remove obstacles to success

Required qualifications, capabilities, and skills:

• 3+ years of project management experience with treasury implementations
• Comfort in a fast-paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established service level agreements
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Fearlessness of new, API-driven technologies and the related implementation requirements
• Urgency for solutions and moving projects past roadblocks
• Passion for delivering a consistent, stellar client and partner experience
• Ability to assess, prioritize, and manage your time accordingly

Preferred qualifications, capabilities, and skills

• Consulting or business analysis experience in the ERP, systems integration, or API space
• Payments and Receivables experience