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Cisco Technical Consulting Engineer 
Poland, Lesser Poland Voivodeship, Krakow 
753882230

27.01.2025
Your Impact:
  • Tackle technical issues related to Cisco Secure Endpoint, XDR - Extended Detection and Response.
  • Respond to customer inquiries and assist with the deployment and configuration of the product.
  • Maintain a high level of customer satisfaction through superb communication and problem-solving skills.
Minimum qualifications:
  • Solid technical background in IT support, with experience troubleshooting issues in Windows and Linux (services, performance, permissions, AD).
  • Knowledge of computer networks, security protocols and solutions (TLS, DNS, HTTPS, SSH, SFTP, proxy, TLS decryption).
  • Experience working with security certificates (PKI).
  • Customer-focused with superb communication, problem-solving abilities, (Kepner Tregoe method or evidence-based troubleshooting skills are a plus).
  • CCNP level knowledge or equivalent (Cert not required).
Preferred qualifications:
  • Certifications such as CompTIA A+, CompTIA Linux+, CompTIA Network+
  • CCST Cybersecurity and CCST Networking
  • Microsoft Certified: Solutions Expert (MCSE) or Certified Information Systems Security Professional (CISSP)
  • Linux Professional Institute Certification (LPIC) or other Linux troubleshooting certification
  • Python for Network Engineers: Network Programmability and Network Automation certification or other Python network automation certification
  • Amazon Web Services Certified Solutions Architect