Adidas MANAGER FULFILMENT OPERATIONS 

China, Shanghai, Yangpu District 

753212839

Main Responsibilities:

• Connect with Fulfilment Product Owners and Supply Chain stakeholders to follow up the implementation of new functionalities or services, for example, implementation of new carriers.
• Follow up the validation of scenarios related to the testing phases, guaranteeing the full functionality of new capabilities or services.
• Drive the day-to-day operational activities related to Fulfilment by closely monitoring the E2E delivery and returns performance, across the Distribution Centres and the carriers
• Initiate the right actions to ensure that the delivery services are meeting SLA and escalate to Sr. management when required by providing fact and figures
• Support day-to-day issue resolution for existing capabilities and features with operations and product teams, by identifying, logging, and tracking issues that impact the customer delivery and return experience
• Support projects in new system implementation by ensuring a proper risk mitigation plan, full control of order flow and lead the coordination of issue resolution (status, reporting, data on label, etc) and identify issues that will impact our customers.
• Guarantee the communication flow of the project updates with the Digital Consumer Operations team, bringing visibility of milestones completions, changes in processes and potential risks

Day-to-day Operations - As part of the daily operations and DC integrations, this position will oversee:

• Support testing for Fulfilment programs, for example system updates (WMS, OMS, ERP, etc) and services implementation, guarantee in-full functionality and escalating defects and blockers
• Follow up Fulfillment Programs and projects priorities, guaranteeing the quality
• Ontime follow-up on process deviation with an effective resolution action and time
• Continuous effective and efficient monitoring of performance
• On-time escalation of critical execution with high business impact, including the right level of detail to support driving solutions

Key Relationships:

• Supply Chain Development
• SCM Transport & Warehouse Teams
• eCom Operations, Consumer Services, Customer Experience, Analytics, Partner Program
• Global IT & Finance

Knowledge, Skills and Abilities:

• Outstanding problem-solving skills - able to identify, analyze, and propose solutions to various technical and business issues
• Strong MS office skills, with an emphasis on Excel
• Strong interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently across departments with various levels of management
• Fluent in English (written and spoken)
• Ability to be detail oriented and manage multiple priorities under tight timelines
• Ability to quickly adapt to changing business processes and business partners
• A can-do attitude and still high attention to detail, self-initiated and pro-active mind-set

Requisite Education and Experience / Minimum Qualifications:

• University degree Business, eCom, Digital Marketing, Supply Chain or Economics. Master is a plus
• Working experience in supply chain, ecommerce, operations (+3 years)
• Good Project Management Skills