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Bank Of America Sr Business Controls Specialist GCAOO QC/QA Testing Manager 
United States, Arizona, Chandler 
752868123

25.06.2024

Job Description:

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

Job Description

The QC/QA Manager will lead a GCAOO QC/QA team responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements. Responsible for overseeing QC/QA activities of a team of assessors focused on applying quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business. Ensures the team executes in accordance to the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program. Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. Interfaces with auditors, business and support leaders.

Required Skills:

  • 5+ years of risk management, compliance, and/or Anti-Money Laundering relatable experience

Desired Skills:

  • Experience with leading the implementation of QC/QA practices to support AML performance oversight

  • Experience with QC/QA activities including test execution, defect communication and remediation

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

  • Controls Management

  • Issue Management

  • Monitoring, Surveillance, and Testing

  • Quality Assurance

  • Risk Management

  • Analytical Thinking

  • Attention to Detail

  • Critical Thinking

  • Problem Solving

  • Written Communications

  • Decision Making

  • Innovative Thinking

  • Prioritization

  • Recording/Organizing Information

1st shift (United States of America)