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KLA Technical Support Engineer Ebeam United States, Oregon, Hillsboro 752779972
Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.
Responsibilities:
To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
To assist field engineers in diagnosing, troubleshooting, and debugging sophisticatedoptical/electro/mechanicalequipment, computer systems, coupled with software solutions.
Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
Travel within the region and worldwide to support escalated issues on-site on short notice.
Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
May be involved in tool installation, relocation, and upgrade of equipment
Drive & Champion 8D troubleshooting Methodology within the TSE team
Preferred Qualifications:
Bachelor or Masters' degree in Engineering or Science discipline
Strong project management skills is a plus
Hands-on experience in hardware and software integration, testing and solving in semiconductor wafer inspection systems is an advantage
Minimum Qualifications
Basic Knowledge of Electron beam Microscopy
Minimum of 5 years of working experience
Excellent data analytical and diagnostic skills
Good presentation and interpersonal skills
Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.
50% travel to customers is required
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