As FileMaker development lead, bring strong aptitude to solve support issues across a large array of FileMaker solutions, leading and extending the skills of other developers. RESPONSIBILITIES INCLUDE: Effectively communicate with team members and business stakeholders to establish clear expectations regarding timelines and the scope of work.Work on support issues - troubleshoot and resolve them (including design, development, testing). Handle multiple support issues simultaneously with changing priorities and drive them to closure. Take the lead in planning and implementing new initiatives.Drive initiatives to improve efficiency / productivity. Monitor and identify trends for issues and implement solutions by performing root cause analysis.Monitor and run critical operational metrics effectively.