Uber Sr Program Manager Ops 

United States, West Virginia 

75126427

About the Role

As a seasoned program manager for data labeling in the Gen AI space, you will be responsible for defining the programs and its key objectives to support LLM model training. You will drive cross-functional efforts across Operations, Product, Engg and Legal to define the Program-level Ops strategy, define scalable data labeling workflows leveraging internal tools, external vendors, and automation.

You will be required to work with a geographically diverse team.

What You’ll Do

• Define the roadmap and key objectives for data labeling projects to support generative AI initiatives.
• Partner with stakeholders (Data Scientists, Machine Learning Engineers, and Product Managers) to identify data requirements and success criteria.
• Design scalable data labeling workflows that leverage internal tools, external vendors, and automation.
• Optimize workflows for efficiency, accuracy, and cost-effectiveness, incorporating active learning and pre-labeling techniques where appropriate.
• Engage and manage relationships with data labeling vendors, ensuring timely delivery and adherence to quality standards.
• Collaborate with cross-functional teams to align labeling efforts with broader AI model development timelines.
• Implement robust quality assurance processes to validate labeled datasets against gold standards.
• Use metrics such as inter-annotator agreement, precision/recall, and throughput to monitor quality and make improvements.
• Manage program budgets, including vendor costs and internal resources.
• Forecast resource requirements and ensure efficient allocation to meet deadlines.
• Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and ethical guidelines in dataset creation.
• Advocate for inclusive and unbiased labeling practices to mitigate bias in AI models.

Basic Qualifications

• 5+ years experience managing scaled operations programs with 1+ year experience in GenAI / model training
• 1+ years People Management experience, building and developing teams
• Experience working in a fast-paced, ambiguous work environment
• Bachelor's Degree obtained
• Strong knowledge of machine learning concepts, particularly around supervised learning and training data needs.
• Experience working with data annotation platforms and tools.
• Proven track record of managing large-scale projects with cross-functional teams and external vendors

Preferred Qualifications

• Experience in Generative AI, including text, image, or audio data labeling.
• Familiarity with active learning, semi-supervised labeling, and human-in-the-loop systems.
• Proficiency in data annotation tools and scripting languages (Python, SQL) to analyze datasets and processes.
• Strong understanding of ethical AI and best practices for minimizing dataset bias.
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders
• Strong understanding of the gig economy landscape, freelancer behaviors, and recruitment strategies
• Excellent project management skills, with a proven ability to juggle multiple priorities and deadlines
• You are a builder who wants to be empowered to make big bets
• Demonstrated ability to work independently and effectively across internal and external organizations
• Ability to take initiative in a constantly-changing work environment
• Exceptional written and verbal communication, and organizational skills

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .