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Bank Of America Consumer Product Strategy Analyst III - Change Management United States, North Carolina, Charlotte 74946326
Job Description:
Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
The Change Management team is part of the Internal Organizational Structure: Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics organization within Client Protection. The primary focus of the team is to drive robust Information Control environment providing greater level of communication, tracking, and governance. Key priorities for the team are:
Managing tracking for UCRA, SBO, Project ingestion coordination and impact on function
Regulatory, Policy, Product Strategy Impact tracking on Financial rates for losses and capacity needs
SOP library development, maintenance, and functional training
Responsibilities:
Initiative sizing and coordination with the Capacity, Workforce, Loss Forecasting and Reporting teams
Socializing FTE needs with LOB and partners
Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Leads coordination of the production of product performance reports and updates for senior management
Required Qualifications:
2 years experience in Fraud/Claims, Support, or Leadership role
Intermediate working knowledge of Excel, PowerPoint, Word
Ability to connect dots and how data/topics relate and interact
Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with solutions
Able to interact effectively with all levels of leadership
Attention to detail
Strong organizational skills to ensure team deadlines are met
Desired Qualifications:
Fraud Detection or Claims Experience
Capacity Planning Experience
Proficiency in Data Mining and Data Analysis concepts
SQL, SAS, Tableau or MicroStrategy Experience
Project Management Experience
Workforce Management
Skills:
Business Analytics
Business Intelligence
Data Quality Management
Fraud Management
Monitoring, Surveillance, and Testing
Collaboration
Data Visualization
Oral Communications
Problem Solving
Written Communications
Analytical Thinking
Critical Thinking
Data and Trend Analysis
Innovative Thinking
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