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Bank Of America Senior Operations Consultant - High Risk Detection United States, North Carolina, Charlotte 747317360
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.
Responsibilities:
- Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
- Manages projects and direct activities of a team related to special initiatives
- Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
- Builds relationships with business partners across various Lines of Business
- Manages and defines responsibilities and accountabilities for key program and projects
Skills:
- Critical Thinking
- Customer and Client Focus
- Decision Making
- Problem Solving
- Risk Management
- Adaptability
- Attention to Detail
- Collaboration
- Issue Management
- Analytical Thinking
- Critical Thinking
- Oral Communications
- Presentation Skills
- Leadership
- Data Collection & Entry
- Data Quality Management
- Research Analysis
- Interpret Relevant Laws, Rules and Regulations
Line of Business Job Description:
This job is responsible for supporting the day-to-day routines of teams that deliver against the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business.
Responsibilities:
- Works with leadership to track progress towards objectives and ensure goals are met.
- Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues.
- Assists in the identification, escalation, and mitigation of potential risks and issues.
- Applies knowledge of business processes to identify opportunities for simplification and efficiencies.
- Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clients.
- Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects.
- Ensures adherence to procedures and regulatory requirements through updates and change training.
Required Qualifications:
Strong analytical, conceptual, and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly, and recommend solutions. Research analysis with the ability to gather, prepare and present findings with business partners, as needed. Ability to balance multiple competing priorities in a fast-paced and complex environment. Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus). Strong written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner. Minimum 3-5 years’ experience in high volume production operational environment. Attention to detail & strong organizational skills. Able to prioritize daily work to meet deadlines and goals. Demonstrates a good working knowledge of processes and adherence to procedures. Capability to work effectively in a team environment & ability to multitask. Strong time management skills.
Desired Qualifications:
- Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources.
- Willingly shares knowledge, expertise, and best practices with others on the team.
- 1-2 years of operational lead experience, a plus.
- AML or compliance-based knowledge is an advantage for this role. (Enterprise Financial Crimes Standard, Consumer and Small Business AML Program, BSA and USA Patriot Act).
- Working knowledge of laws, rules, and regulations and ability to identify and escalate risk.
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