CheckPoint Customer Success Manager - EMEA 

Germany 

746692667

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs while challenging ourselves to grow and excel. Your main responsibility will be to accelerate the customer’s value realization of the Check Point products and services and to help Check Point continue to grow its customer community. You will be called upon to:

• Provide top-notch customer advocacy as a mean of achieving customer delight
• Regularly engage with key customers, partners, and Check Point stakeholders
• Partner with the Sales team in building an effective strategy to minimize churn and drive growth of the accounts you own
• Plan and execute post-sale onboarding processes
• Build with customers their implementation goals and roadmaps
• Provide reporting on adoption and retention, to customers, partners, and Check Point peers
• Lead customer-facing Quarterly Business Reviews
• Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
• Be accountable for the resolution of customer issues, including escalations
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Share customer input with Check Point stakeholders in order to improve Check Point’s offerings

• A customer-first approach
• 5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / Sales
• Fluent German, English and excellent communication skills and ability to foster positive business relationships
• Technical skills and an Cyber / IT industry background preferred
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time

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• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people