Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills:
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Required Qualifications:
End-to-end Program/Project Management of large programs/projects with significant impact to multiple lines of business with cross-functional implications.
Ability to translate requirements into executable project plans while ensuring compliance with Enterprise Change Standards.
Plans and coordinates project deliverables across multiple service providers in support of project requirements.
Report development and data management experience with Tableau or other Reporting Tools
Responsible for communicating and navigating across delivery teams, senior leaders, and cross-functional stakeholders and managing the necessary forums and steering groups to support the work.
Plans, organizes, monitors, and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.
Facilitates discussions to identify and manage risks and remove roadblocks.
Provides transparency through the identification and management of interdependencies, issues, and risks.
Highly organized, ability to simultaneously prioritize tasks and handle numerous time-sensitive issues.
Effectively communicates with managers, peers and business executives on deliverables, timelines and support needed.
5+ years of technical and process program/change management.
Proven ability to manage multiple initiatives, driving timely decisions.
Ability to communicate/coordinate efforts across multiple stakeholders and executives.
Strong communicator, ability to concisely communicate complex information.