Red hat Ceph/OpenShift Data Foundations Support Engineer 

United States, Wisconsin, Madison 

743050275

Primary Duties & Responsibilities:

• Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;

• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

• Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;

• Constantly work on your troubleshooting skills and keep up with the latest technology trends

• Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;

• Contribute to the global Red Hat’s knowledge management system;

• Cooperate with your colleagues on different projects; be a respected member of the global team;

• Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams;

• Be available to perform weekend shift duties on a rotational schedule;

• Contribute to the open source community and to the code of our offerings.

Required Skills & Experiences:

• Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;

• Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations a MUST

• Excellent system administration skills and experience working in technical support or in customer-facing role

• Strong knowledge of containers;

• Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus;

• Knowledge of Red Hat Openstack Platform is a plus;

• Microsoft Azure knowledge is a plus;

• Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;

• Solid troubleshooting skills and passion for problem-solving and investigation;

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

• Ability to work as part of a team; open-minded and collaborative approach;

• Good communication skills and the ability to listen to customer issues;

• Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

The salary range for this position is $27.02 - $129,160.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave