Microsoft Senior Datacenter Efficiency Program Manager 

United States 

742979647

Microsoft

As aManager - Information Technology Infrastructure, you will drive the measurement and governance of initiatives shaping Information Technology (IT) workload in the datacenters across the globe. You'll collaborate withstakeholderscompany-wide to map out projects aimed at driving long-term staffing efficiency within the IT domain, all while ensuring safety, security, availability and employee satisfaction remain top priorities throughout the process.

our culture every day.

Required/Minimum Qualifications:

• High School Diploma or equivalent AND 2+ years experience with datacenters, information technology, servers, and network equipment
  • OR 3+ years' experience supporting IT equipment within a datacenter critical environment.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• 2+ years' experience in Critical Environment infrastructures (e.g., UPS (uninterruptible power systems), Generator, AHU (air handling unit)) or working in physical IT infrastructures (e.g., Servers, SANs (system, audit, network, security), Networking, Capacity, DC (datacenter) Rack/Enclosures, structured cabling).
• 2+ year's of IT Operations Management experience managing prior teams or programs within the datacenter space.
• Bachelor's degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS (Inventory Control), CompTIA (Computer Technology Industry Association), Microsoft Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Datacenter Professional).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until June 13, 2024.

Datacenter Operations:

• Ensures compliance with datacenter business units and service-level policies.
• Exercises judgment and discretion to provide input on service level and improvement plan components.
• Abides by all Service Level Agreements and Organizational Level Agreements (SLA/OLAs) to meet compliance and service requirements.
• Suggests changes for improvements based on experience; investigates root cause of service level degradation and suggests improvement plans.
• Ensures third parties are compliant with security, safety and all other guidelines.
• Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility.
• Executes strategic vision as executed by leaders.

Service Delivery:

• Monitors services and Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), SLAs, and OLAs and reports trends and service anomalies.
• Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.
• Manages the assigned projects or programs to meet service delivery objectives.
• Participates in pilot programs or task forces to ensure smooth implementation for future service delivery.
• Escalates to appropriate stakeholders to remove obstacles.
• Exercises judgment and discretion to contribute to issue tracking the overall quality of the end-to-end service and client satisfaction.
• Learns the customer's business and maintains a customer focus.
• Recognizes potential customer impact of other events and issues (e.g., customer lockdown); communicates potential impact and plans for impact accordingly.
• Identifies and minimizes risk and aligns customer to risk and impact.
• Sets expectations appropriately and keeps commitments.
• Proactively reviews schedules and avoids conflicts when possible.
• Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutionsin light ofongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
• Contributes to and makes recommendations for improvement in stakeholder partnerships. Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Effectively communicates with clients and partners (e.g., upcoming service impacts and outages, delivery dates, requirements, project status, new initiatives).

Datacenter Work Environment:

• Shares best practices; assists others in learning role, process, procedures; mentors others and shares expertise as needed; stays up to date on current changes and ensures others have awareness as needed.
• Provides mentorship across data centers for specific expertise.
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Realizes that changes impact the work of others, and proactively shares relevant information to enable efficient workflow.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Displays deep understanding of requirements and scope; suggests improvements in implementation based on depth of understanding; provides timely feedback ahead of change to support smooth implementation; raises concerns in timely manner to support implementation of changes.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructivelyinteam meetings and in cross-discipline collaborations within the service team.
• Recognizes priority of team success over individual achievement. Supports team goals and contributes to the success of others.
• Collaborates and negotiates effectively with others to identify delegates to deliver results.
• Seeks guidance from management on delegation of resources.

• In alignment with management priorities, holdsself accountablefor the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.

• Embody our