Amazon Principal TPM - ES2 Problem Mgmt Enhanced Support Services 

United States, Texas, Austin 

74210166

As a TPM in ES2, you will lead a central program, partner with Engineers, product managers, business leaders to define, catalog, manage and eliminate risks within our businesses. These risks can manifest as process defects, tooling/product opportunities, blind spots, system bottlenecks, or capacity constraints. The Sr. TPM will chair a weekly Operational Risk Review meeting will review and prioritize action to eliminate risk, including partnering with development teams to correct existing mechanisms or build new ones. You will also own our customer facing RCA program, working with leaders to define the vision and execution of the program. You will develop and drive high-level strategic initiatives but will also be willing to roll up your sleeves, dive in, and get the job done.
Key job responsibilities
The right candidate is passionate about driving mission-critical programs with an ability to take large, complex problems/projects and break them down into manageable pieces. Ability to relay and accept feedback, operate with high judgement, and analyze ever-changing data will be required. Your ability to influence without explicit authority will be key to your success.Additionally, every day will bring new and exciting challenges that include:
• Own and define a vision, roadmap and long-term direction for a risk management program for our Critical Incident Communication and Escalation Processes.
• Own and define a vision, roadmap and long-term direction for our customer facing RCA program.
• Work closely with internal stakeholders to insure that risks are well defined and measured.
• Identifying trends within our risk register which may change our business roadmaps.
• Advocate for internal stakeholders and customers and representing their voice.
• Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Assist in the design and build of solutions that use automation and self-repair rather than relying on human intervention.
• Other duties as required by the organization, including occasional out of hours support.A day in the lifeDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules