Dell Consultant Technical Account Manager 

United States, California 

741783935

What you’ll achieve

As a, you’ll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You’ll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You’ll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:

• Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies; You will work at the Government customer site 5 days per week
• Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements
• Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer’s implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization and integration of the solution
• Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions

Essential Requirements:

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
• Must be US Citizen
• Possess technical knowledge of Dell Technologies Enterprise, Client, Services and Software Solutions
• Strong project management skills with an in-depth understanding of system architecture and design
• Proficiency in HPC (Compute, Network, and Storage) hardware configurations; Must have a strong background in NVIDIA GPUs and NVIDIA Networking products

Desirable Requirements:

• Experience or knowledge of TCP/IP networking
• Familiarity with the following: Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC