Capital One Auto Finance Customer Advocacy Team Lead 

United States, Texas, Plano 

74130376

This role is an essential position and requires on-site attendance.Not a hybrid role.

Schedule: Monday - Friday 8 am - 5 pm CST

Training: Monday - Friday 8 am - 5 pm CST

General Responsibilities:

• Accountable for achieving business goals

• Prepare and deliver monthly metrics to your leaders

• Monitor, prepare and deliver business level metrics (perfection rates, SLAs, QA) to high efficiency standards.

• Share in the accountability for a business level function team (Logistics, quality, innovation, morale)

• Execute flawless management of projects assigned

• Ensure timely administrative responsibilities of workload distribution, volume monitoring, reports, meeting recaps, etc.

• Identify trends, process gaps, propose and execute on process improvements

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 3 years Customer Service or Call Center experience

• At least 1 year of experience using Google Suite or Microsoft Office

• At least 1 year of experience in the Financial Industry

Preferred Qualifications:

• Associate’s Degree or Military Experience

• At least 4 years Customer Service or Call Center experience

• At least 2 years of experience using Microsoft Office or Google Suite

• At least 1 years of People Management experience

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

Plano, TX: $56,800 - $64,800 for Call Center Floor Supervisor

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.