Pagaya Support Engineer 

United States, New York, New York 

739815835

Responsibilities

• Provide on-site IT support at our NYC HQ (22 Vanderbilt) and remote support for employees across the U.S.
• Act as a point of escalation for SaaS-related technical issues, troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other SaaS tools.
• Own and drive small- and large-scale IT projects, coordinating with internal and external teams to meet business objectives.
• Create and update IT documentation, including technical guides and user-facing materials.
• Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity.
• Maintain and improve WiFi and networking infrastructure for our NYC office.
• Conduct new hire IT orientations, providing best practices and training on company tools and policies.
• Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events.
• Support and maintain Zoom Rooms, ensuring optimal video conferencing performance.
• Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls.
• Ensure IT security best practices and compliance with SOX 404, SOC 2, and ISO certification requirements.

Requirements

• Minimum 3 years of IT experience in an enterprise environment.
• Strong knowledge of Okta, Google Workspace, Slack, MDM (mobile device management), Notion, and various SaaS tools.
• Experience managing SSO (Single Sign-On) solutions, including SAML authentication.
• Highly organized with experience in ticket tracking, IT asset management, desk setups, and printer maintenance.
• Familiarity with networking principles (WiFi, VPN, VLANs, firewalls, DNS, DHCP).
• Experience supporting Zoom Rooms, AV hardware, and company-wide IT events.
• Strong execution-oriented mindset with attention to detail.
• Understanding of User Lifecycle Management (ULM) and managing role-based access.

Nice-To-Haves

• Experience in high-growth startups.
• Experience managing Fortinet office networks.
• Experience working with macOS and Windows environments.
• ITIL Certification.
• Familiarity with Governance, Risk, and Compliance (GRC) and cybersecurity best practices.

Our Values

• Continuously Learn - We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit - We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act - We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
• Advance Inclusion - We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together - We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.