JPMorgan Business Transformation Manager 

United States, Illinois, Chicago 

739438980

Job Responsibilities:

• Manage departmental performance through designated operations managers including monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures
• Lead operations managers with on-shore counterparts to exceed collection department KPIs such as delinquency goals, flow rates, PTPs, etc for the department
• Lead process improvement efforts across multiple sites to enhance business results and customers experience
• Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement
• Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments.
• Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business • Support &/or lead enterprise-wide strategies to improve business results
• Manage participation of the collections department in local site-wide efforts in support of engagement, skills development & performance enhancement activities

Required qualifications, capabilities and skills:

• Bachelor's degree in Business Administration, Finance, or a related field
• Strong functional background and is hands-on in the business being responsible for.
• Strong knowledge of collections processes, regulations, and compliance requirements.
• Should have managed over 800 people in the Philippines and is also responsible for P&L (revenue generation) for the line of business.
• Demonstrated success in driving collections performance and achieving business targets.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams.
• Strategic mindset with a track record of implementing innovative solutions to improve operations
• Exceptional communication and interpersonal skills to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Proactive, results-oriented, and able to work in a fast-paced, dynamic environment

Preferred qualifications, capabilities and skills:

• Proven experience in a senior leadership role within the collections operations field, preferably in a multi-location environment.
• Site Leadership is good to have but the functional quotient is more important.
• High Level Knowledge on AI / ML/ Robotics/ Analytics is good to have.