Citi Group Application Support Intermediate Analyst 

Canada, Ontario 

739338537

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Partner with other regional teams for providing a stable Production Support coverage to Business.
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
• Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Implement and drive automations focused on productivity improvements and toil reduction
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

• 2-5 years of Production Support experience is essential.
• Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
• Good Unix/Linux and Python skills
• Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
• Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
• Experience working with Oracle Database
• Experience with Middleware solutions such as Tibco EMS, Kafka
• Experience with Java or other programming languages and a willingness to learn new technologies
• Good written and verbal communication skills

Time Type:

View the " " poster. View the .

View the .

View the