Citi Group Application Support Intermediate Analyst 

Canada, Ontario 

304948416

Citi Overview

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

Role and Position Overview

Working as an,you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients. You will be a member of a highly efficient team which is focused on building a robust Production Support platform through utilizing the latest technologies and SRE disciplines.

You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.

Functional Key Responsibilities

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Partner with other regional teams for providing a stable Production Support coverage to Business.
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
• Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Implement and drive automations focused on productivity improvements and toil reduction
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

Functional Knowledge and Technical Experience

• 2-5 years of Production Support experience is essential.
• Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
• Good Unix/Linux and Python skills
• Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
• Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
• Experience working with Oracle Database
• Experience with Middleware solutions such as Tibco EMS, Kafka
• Experience with Java or other programming languages and a willingness to learn new technologies
• Good written and verbal communication skills

Development Value

The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform.The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.

*Bachelor’s/UniversityDegree or equivalent experience will be considered.

Time Type:

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