Microsoft Support Engineering - Office & Sharepoint 

South Korea, Seoul 

738634942

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

• Sound experience in Windows Server platforms and business applications.
• Experience in Windows Active Directory Services and IIS.
• Adequate knowledge in SQL and Exchange server.
• Knowledge of PowerShell and .Net would be an added advantage.
• Good understanding of Operating System and Networking Technologies.
• Strong skills in troubleshooting security -related issues involving NTFS, IIS and Active Directory , LDAP and SQL Server

• Experience in one or more of these areas desirable
  MCSE, MCSD certifications
• Customer handling experience on technical issues
• Ability to work through ambiguity and independently when other
• Over 3 years support skill for supporting Office product and Sharepoint server product.
• Development background preferred.

Language Qualification
Korean Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements