Microsoft Support Engineering - Exchange Server 

South Korea, Seoul 

381295351

Required for Exchange
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Deep understanding in Exchange architecture
• Deep troubleshooting skills with Exchange
• Experience with Exchange 2010, 2013 and 2016
• Experience with Windows Server 2012 and 2016
• Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments
• Experience with Migrations to Exchange On Premise to Exchange Online
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Experience with Exchange Disaster Recovery scenarios
• Deep understanding of Active Directory and DNS
• O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)

Required for Outlook
• Microsoft Office applications and Outlook 2010, 2013, 2016
• Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
• Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
• Networking (HTTP, DNS, TCP, IP)
• Outlook for iOS, Outlook for Android, and Outlook for Mac

Language Qualification
Korean Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

Preferred.
-work experience for Exchange/outlook product over 5 years.
-support experience for EXO over 5 years.
-C# ,C++ , Web programming skillset

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements