Palo Alto Principal Engineer Software Cloud Management 

United States, California 

736783035

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will act as the main point of contact for all UK&I employees when it comes to high level Tier 1 and Tier 2 work
• Ensure a best in class employee experience through high level of service, empathy and operational excellence
• Embrace a mindset of “executing with excellence” in which you anticipate challenges, diagnose problems, develop and implement robust solutions that enable for amazing execution
• Build strong relationships with other HR teams to coordinate workflow, processes, and communication with key stakeholders; ensure seamless hand-off of processes and deliverables. Important internal partners/customers are: Employee Relations team ,Legal team
• People Business Partners for the markets you are supporting
• Participate in meetings as operational subject matter expert which impact operational design, reporting, or workflows
• Manage and support multiple and concurrent ad hoc requests in a timely manner with accuracy
• Ownership of regional project from end to end with a focus on process automation, simplification and scalability
• Provide employees with exceptional service regarding Tier 1 and Tier 2 HR related inquiries through resolution accountability
• Ensure employee data is up to date, accurate and compliant within our HR system
• Be a subject matter expert for the team in critical HR functions such as Benefits, Compensation, etc.
• Help train, coach and develop team members
• Ensure internal knowledge base is kept up to date and knowledge gaps are addressed in a timely fashion
• Ensure compliance with local rules and regulations regarding ER cases and sick leave cases in close coordination with the CoE’s

Your Experience

• BA/BS degree or equivalent of 4+ years of progressive HR Operations experience in a technology organization or technology-related business, preferably with a multinational company (MNC)
• You have excellent communication skills in English
• Relevant professional HR experience in the UK and good knowledge of local typical legal requirements related to the HR processes around e.g. reference letters, sick leave, maternity leave etc.
• Ability to demonstrate integrity, maintain confidentiality and influence without authority
• Ability to set priorities, stay focused, and manage time in a fast-paced, developing environment
• Ability to establish strong relationships at all levels and across functions, regionally and globally
• Excellent interpersonal skills and demonstrated success working with all levels in an organization
• High level of accuracy and excellent verbal and written communication skills
• Ability to manage multiple priorities in a global, dynamic environment. Must be able to operate with limited direction
• Ability to address immediate employee needs, including escalations, while maintaining a view to long-term goals and the organization’s vision and objectives with a continuous improvement mindset
• Relevant experience in HR process design
• Commitment to continuous learning and study of your craft
• Ability to self-direct work and comfortable dealing with ambiguity
• Capable of leading and delivering on regional projects and supporting global ones

All your information will be kept confidential according to EEO guidelines.