3M CO Analyst – Customer Care Czech Slovak m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

736444616

The Impact You’ll Make in this Role

Here, you will make an impact by:

• Providing Customer Service support in the customer care process via defined channels

• Liaising with the business on customer relationship management via Salesforce functionalities

• Registration and consideration of customer cases

• Monitoring work queues for new requests and completing assigned tasks within SLA targets

• Identifying opportunities to improve data quality & reduce cycle time.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the followingqualifications:

• 1-2 years of equivalent work experience in Customer Service

• Bachelor’s degree or higher from an accredited institution

• Fluent English and advanced knowledge of Czech or Slovak (written and spoken)

• Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset.

Additional qualifications that could help you succeed even further in this role include:

• Ability to manage change including quickly adapting to new systems and processes

• Detailed oriented and enjoys working with customers

• Proactive attitude to the duties entrusted.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Work Your Way

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus