3M CO Analyst - Customer Issue Resolution Italian m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

327838982

Job Description:

The Impact You’ll Make in this Role

CO Analyst - Customer Issue Resolution* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
• Must be able to work and handlesensitive/confidentialfinancial data
• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
• May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 combined years of customer service, finance, supply chain or sales experience
• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
• Strongly deliver and follow Team KPI targets in timely and efficient manner
• Experience with customer service processes and systems – SAP and Salesforce
• Advanced knowledge of English and Italian
• Account receivables (AR) and intermediate excel knowledge and experience as an additional asset

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• Work Your Way(office/hybrid/remote)

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.