Microsoft Senior Serviceability Engineer 

United States, Washington 

735315438

Microsoft Silicon, Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission.with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions.

As Microsoft's cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. To achieve this goal, the Hardware, Infrastructure Management, and Fundamentals Engineering (HIFE) teamis instrumental in defining and delivering operational measures of success for hardware manufacturing, improving the planning process, quality, delivery,and sustainability related to Microsoft cloud hardware. We are looking for engineers with a passion for customer focused solutions,and industry knowledge to envision and implement future technical solutions that will manage andthe Cloud infrastructure.

Senior Serviceability Engineerwho will be responsible to drive technician-intuitive hardware design, system integration of DC hardware, ensuring that all, mechanical, and supporting documentation conform to the Safety & Serviceability requirements set in conjunction with Microsoftperations (.e. Rack Movement, Installation, Energization, Servicing and Decommissioning).perations, and other external stakeholders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• 7+ years of technical engineering experience

  • OR Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years of technical engineering experience

  • OR Master's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years of technical engineering experience

  • OR Doctorate degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field

• 5+ years proven record of effectively managing hardware servicing and operational expectations

Other Requirements:

to meet Microsoft, customer and/or government security screening requirementsfor this role. These requirementsinclude butto pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• MS degree in Mechanical, Electrical, Industrial or Manufacturing Engineering

• Experience with liquid cooling infrastructure for IT racks
• Experience reporting / describing technical and compliance findings

Hardware Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until August 6, 2024.

• Combine technical and processexpertisewith in-depth understanding of service and operationalexpectations, refiningthe combination into solutions for future server and storage products.
• Define,facilitateand manage service manuals, training collateral, troubleshooting processes, and diagnostic methods through development and deployment.
• Generate precise,accuratetroubleshooting processes andoptimizeexisting processes.
• Support hardware design teams throughout the product life cycle and drive design for serviceability implementation. Participate in, and approve, mechanicaland electricaldesign reviews to ensure serviceability requirements are properly implemented.
• Drive Service Readiness of new Microsoft hardware landing in Microsoft Datacenters.
• Ensure new Microsoft hardware Bills of Material (BOMs)identifythe engineering-recommended serviceable parts for the spare parts teams.
• Support Hardware Systems Group development, deployment and sustaining teams from system concept to decommission. Work with cross-functional strategic teams on process optimizations and inter-related strategic initiatives.
• Drive best-practice solutions for serviceability into current and future server and rack-level designs.
• Define serviceability requirements and complete testing/verification of the hardware platforms.
• Develop key metrics to evaluate the program’s performance and build implementation plans to confirm our performance and compliance against program metrics and internal company requirements; conduct periodic reviews to ensure projects are on track.
• Other:
  • Embodyour