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Apple ServiceNow HRSD Product Manager United States, Texas, Austin 735207417
13.06.2024
Description
- Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements.- Draft requirements and user stories, acceptance criteria, testing strategy and release plans- Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery, and find opportunities for innovation and enhancement.- Contribute towards continuous improvement of leading standard processes.
Key Qualifications
- 5+ years of ServiceNow HRSD product management experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Service Center, Employee Journeys, and Employee Document Management.
- Experience delivering global, enterprise HR solutions that can scale
- Experience evaluating solution options and formulating cases
- Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
- Ability to use data and analysis to drive decision-making
- Outstanding communication and facilitation skills
- Experience presenting to senior leadership
- Proven success in creating efficient business processes and willing to challenge the status quo
- Demonstrated ability to complete multiple tasks in a fast-paced environment
- Initiate change laterally across regions and organizations using influence skills
- Thrives in ambiguous work environment
Additional Requirements
- - Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
- - Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
- - Leadership and mentoring abilities.
- - Ability to collaborate with team members in a virtual setting.
- - ServiceNow Certified Implementation Specialist (CIS) – HRSD certification.
- - Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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