Gong Customer Training Specialist EMEA 

Ireland, Dublin 

735037706

As a Customer Training Specialist, you'll deliver live training programs to our growing customer base while being energetic and articulate.

• Effectively translate Gong's customer education curriculum into an interactive, multi-tier live training program.
• Work to design and lead tailored virtual trainings, and potential future in-person trainings
• Collaborate with cross-functional organizations to help ensure training workshops meet the needs of our customers.
  
• Leverage insights from customer trainings to inform education curriculum.
  
• Identify gaps in current education materials and work to address these gaps.
  

• 4+ years of experience delivering in-person and virtual training classes to external customers for a SaaS company
  
• Ability to leverage and show deep domain knowledge to drive customer success
  
• Energetic, compelling and not afraid to present in front of teams
  
• Coachable and open to feedback, both internally and on the fly from your audience
  
• Ability to thrive in a changing and fast-moving environment
  
• Work from Dublin, hybrid working model with three days in the office per week
• Fluent French or another second language, preferable

• Education & learning stipend to support your personal growth and development.
• Annual Leave / Paid Parental leave to support you and your family.
• Company-wide recharge days each quarter.