Salesforce Training Administration & Operations Senior Analyst 

India, Telangana 

734614739

Job Category

Job Details

Requirements

• EST or PST working hours
• Salesforce Administrator and Service Cloud Certified
  (will be required within first 6 months of role)
• ExperienceDesign/Human-centereddesigntraining/certification
  (will be required within first 9 months of role)

Primary Responsibilities:

• Apply Experience Design methodologies and principles to identify and develop transformational experiences that focus on outcomes, improve efficiencies, accelerate Time to Resolution and drive customer satisfaction and innovation for our Customer Success Experience business.
• Empathetic and deep listener who uses Project Management experience to collect and drive requirements via interviews, workshops, surveys and other business analysis techniques and translates them into aspirational experiences
• Present findings, recommendations, and aspirational experiences to business stakeholders for alignment
• With a customer-centric focus, drives rapid experimentation and hypothesis testing
• Navigates difficult conversations, diverse issues and conflicting requirements by facilitating negotiations, and presenting optionsto design solutions that meet overall business needs.
• Can effectively identify, frame, and communicate problems in a way that ensures all parties understand what they are, why they're important, and how we might go about solving them.
• Inspires trust and nurtures relationships with stakeholders and business partners across the organization
• Capable of leading, creating, and presenting a long-term vision, and with a supporting strategy to achieve it
• Translates aspirational experiences into jobs to be done for technical requirements
• Designs and effectively communicates customer and user journeys
• Partners with business analyst functions to support the delivery of the experience
• Participates as a tester in User Acceptance Testing (UAT) activities to ensure desired experience is delivered
• Connects experiences with organizational priorities to drive alignment and accelerate innovation
• Experience with and strong level of comfort using Google Slides to support executive storytelling
• Experience with design applications including but not limited to, Google Slides, Figma, Lucid Chart and Miro
• Embodies the values of Trust, Customer Success, Innovation, and Equality

Preferred Qualifications:

• Experience building alignment with key executives, leaders, stakeholders and business partners across complex organizations
• Has a strong executive presence and ability to deliver compelling perspectives with supportive data
• Demonstrated ability to motivate, influence and gain commitment at all levels of the organization.
• Strategic thinker, with clear vision to drive world class change management.
• Expertise in technology transformation and automation
• Experience in Enterprise SaaS / Cloud companies preferred but not required
• Salesforce Administrator and Service Cloud Certified
  (will be required within first 6 months of role)
• ExperienceDesign/Human-centereddesigntraining/certification
  (will be required within first 9 months of role)
• Process improvement experience by applying Lean/Six-Sigma methodologies
• LEAN certification and/or Lean Six Sigma Black Belt a plus

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement