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Bank Of America Operations Professional Markets Manager United States, North Carolina, Greensboro 734471399
This job is responsible for leading production teams in Global Markets and Banking Operations. Key responsibilities include managing daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements. Job expectations include balancing caseloads, serving as a liaison with sales, working with client outreach teams to obtain documents, and assisting in implementing new processes to improve the overall operating model.
Responsibilities:
Leads Global Markets banking operations team, supporting the execution of day-to-day refresh activities while adhering to timelines and requirements
Manages team productivity and employee development across operations functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance
Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting
Balances case workloads across team members based on skillset and capacity
Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities
Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks
Supports the implementation of new processes to improve the overall operating model
Managerial Responsibilities:
All managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Skills:
5+ years experience in leading teams and people management
Two or more years of financial services experience
Excellent verbal and written communications skills
Documented experience performing in a process oriented production environment that changes periodically
Familiar with MS Office Suite(Excel/Word/Outlook/Access)
Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management
Desired Skills:
College degree (Associates or higher) or comparable work experience
Experience leading highly productive teams in a fast paced environment
Skills:
Active Listening
Coaching
Drives Engagement
Retention
Talent Development
Business Operations Management
Customer and Client Focus
Process Performance Measurement
Quality Assurance
Risk Management
Adaptability
Fraud Management
Interpret Relevant Laws, Rules, and Regulations
Process Management
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