Bank Of America Consumer AML Operations - Know Customer Contact Center Agent 

United States, Arizona, Chandler 

732311004

This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Responsibilities:

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
• Provides quality assurance review and testing on operating key controls
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
• Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

Skills:

• Adaptability
• Analytical Thinking
• Critical Thinking
• Data Collection and Entry
• Data Quality Management
• Collaboration
• Decision Making
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Research Analysis
• Customer and Client Focus
• Innovative Thinking
• Oral Communications
• Prioritization
• Quality Assurance

Job Requirements:

• Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
• Ability to tactfully handle customer concerns
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
• Excellent verbal and interpersonal communication skills

1st shift (United States of America)