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IBM Delivery Manager 
Mexico, Jalisco, Guadalajara 
732201694

29.07.2024
Required Technical and Professional Expertise
  • Plan and manage operational capacity collaborating with CxO layer.
  • Minimum of 4 years in a contact center specifically in customer service role.
  • B2+ to C1 proficiency in English and native fluency in Spanish, both written and spoken.
  • Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.
  • Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional customer service.
  • Relevant degree or equivalent experience in customer service or a related field.


Preferred Technical and Professional Expertise

  • Preferably supporting clients with US operations (B2C).