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Bank Of America Transaction Management Ops Representative United States, Texas, Dallas 732150974
Yesterday
Responsibilities:
- Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service
- Performs basic research, follow-up and resolution of routine research requests
- Identifies potential issues in daily operational tasks and escalates risk concerns, as needed
- Provides general operational support including handling inbound calls, mail sorting, and mail distribution
- Attention to Detail
- Client and Business Focus
- Excellent Oral Communication
- Problem Solving
- Recording/Organizing Information
- Excellent Written Communication
- Account Management
- Analytical and Critical Thinking
- Prioritization
- Collaboration
- Research
- Result Orientation
- Financial Accounting
- 1+ years workflow management related experience
- PC skills (Excel a plus)
- Ability to make sound decisions, solve problems and exhibit a continuous improvement orientation
- Excellent analytical and critical thinking skills
- Strong interpersonal skills and extremely resourceful
- Strong verbal and written communication skills
- Proven ability to complete projects according to outlined scope and timeline
- Ability to efficiently multi-task with excellent time management
- Adaptability
- Attention to Detail
- Business Operations Management
- Client and Business Focus
- Policies, Procedures, and Guidelines Management
- Collaboration
- Issue Management
- Organizational Effectiveness
- Prioritization
- Problem Solving
- Confronting Bias
- Self Starter
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