Citi Group VP Operational Risk Officer Hybrid 

United States, New York 

732023845

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
• In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.

Education:

• Bachelor’s/University degree, Master’s degree preferred

• Review Internal Operational Risk Events on a weekl basis to ensure data is being captured correctly by the businesses. Also, work with the businesses to remediate any identified data concerns in a timely manner.
• Provide guidance to users in cases where Policy and Procedure interpretation is required related to both Internal and External Loss Data program within the Operational Risk Management to ensure consistency across Citi in data capture and adherence to regulatory definitions.
• Support the monthly and quarterly attestation process on Internal Operational Risk Event data by working with the businesses to ensure all required Events are reported completely, accurately, and in a timely manner.
• Recommend changes to the Citi Risk Loss Capture system and Industry Event System for improved efficiency and assist in various UATs.
• Actively participate in the Internal Loss Capture and Industry Event Selection Working Groups.
• For audits and regulatory reviews, assist in preparing deliverables related to both Internal and External Loss data programs.

Anticipated Posting Close Date:

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