Amazon Technical Operations Engineer AWS Data Center Engineering 

Australia, New South Wales, Sydney 

731450053

You’ll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
- Participate in a 24/7 rotating shift pattern
- Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
- Installation of new rack capacity and provisioning of power/cooling
- On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation
- Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility’s assets
- Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.Additional role requirements- This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely
- This role has a rostered on-call requirement to provide 24x7 support. This may change based on the future needs of the business
A day in the life
At today's large-scale data centers, you will be involved in:- Work schedule changes depending on specific site needs. Shifts are 12-hours and will rotate on a predefined schedule
- Assist in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA)
- Perform rack installs, rack decommissioning, and facility management
- Provide operational readings and key performance indicators to make sure uptime is maintained
- On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 4+ years of relevant work experience in facilities management, maintaining a datacenter or other critical space facility. Ability to prioritise in a complex, fast-paced environment
- Experience with, awareness of and adherence to physical security protocol
- Strong understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switch-gear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units
- Mission-Critical facility management experience for a large enterprise or large Colocation provider

- Bachelor’s degree (Electrical Engineering, Mechanical Engineering or other relevant discipline) or technical (military/trade school/TAFE) degree and relevant data center management/engineering/operations experience- Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment
- Data center Project Management/ capacity planning and budgetary experience
- Knowledge in IT services such as servers, network, cabling and platform, and appropriate Security and Safety awareness