Red hat Desktop Support Engineer - Endpoint Systems Brno Office Czech Republic 

Czechia, Southeast, Brno 

7310484

The Red Hat Information Technology (IT) team is looking for an IT Desktop Support Engineer to join us in Brno, Czech republic. In this role, you will oversee the provisioning and delivery of endpoint systems hardware to associates across EMEA from a regional depot in our Brno office. You will be responsible for ticket and queue management of all endpoint hardware requests from our associates received for both new hires and warranty refresh requests. You will oversee the asset management of hardware within the depot, perform physical inventory checks, maintain stocking levels, perform the installation of software, and perform shipping/receipt of hardware. As an IT Desktop Support Engineer, you will interpret customer needs and address questions in relation to endpoint hardware delivery to support the business.

What you will do

• Provide in-office support, both on-site and remotely for our EMEA associates in relation to laptop delivery and initial startup

• Issue laptops to associates, utilizing our ServiceNow ticketing system, to meet new hire onboarding requirements and perform laptop refresh procedures as associate laptops reach end of life

• Provide limited IT support for Red Hat associates that will include the installation of laptop operating systems, or image provisioning of Red Hat Enterprise Linux (RHEL), MacOS and Windows

• Coordinate shipping of hardware with our onsite global logistics team to meet delivery timelines

• Perform end-of-life activities on company laptops, including readying hardware for asset disposal or donation following standard company procedures

What you will bring

• Basic troubleshooting skills on Red Hat Enterprise Linux (RHEL), MacOS, and Windows

• Basic laptop hardware troubleshooting skills

• General experience with IT device procurement; experience with vendor management and coordination

• Excellent customer service attitude and communication skills; Information Technology Infrastructure Library (ITIL) knowledge or certificate is a plus

• Ability to work as part of a team with good collaboration and cross-team cooperation skills; international experience is a plus

• Positive attitude and ability to deliver IT services under pressure

• Experience working with ServiceNow as a ticket management system a big plus

• English language knowledge is necessary