What you’ll do: The Delivery Executive (DE) provides effective project / program oversight for one or more Value or Strategic accounts. In this billable role, the DE: - Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
- Builds credibility / trust with Strategic & Value Account customers in solution support solution implementation phase.
- During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
- Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
- Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
- Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)
- Provide talent and workforce management by following a strong career framework which includes skills enhancement and career development planning.
- Support administrative and cultural excellence by demonstrating behaviors consistent with our values based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.
What you bring: - 10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred.
- S/4HANAERPleadership experiencefrom pursuit through implementation
- PreferredPMP certification.
- Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
- Proven ability to build trusted relationships at the client executive level.Highly skilled at C-level communications.
- Ability to effectively manage and resolve client escalations.
- Demonstrated leadership by example style in managing teams and clients.
- Prior experience leading SAP implementation teams is not required but is strongly preferred.
- Bachelor's degree is required, Master’s degree preferred
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