5+ years of related experience with a BA/BS degree (technical writing or related field preferred); 3 years with a Master's degree or equivalent work experience
Excellent communication, collaboration, and organizational skills
Partner with technical writers, engineering partners, and marketing stakeholders to support the team. Ability to influence without directly managing teams
Partner across teams to facilitate delivery of business-critical optimizations
Lead multiple concurrent projects and schedules, and keep partners across teams apprised of the projects’ status
Understand usability principles and ability to lead conversations about data impact
Handle change requests with tact and timeliness
Resolve roadblocks
Create data-driven, compelling keynotes, communication, and lessons learned
Utilize common Key Performance Indicators found in content management organizations, able to translate the data into actionable insights
Work diplomatically with a variety of personalities and work styles
Experience writing content for desktop, mobile, and other apps and channels (experience with single-source content/CMS is a plus)
Ability to synthesize content requests and data from multiple sources into cohesive content plans
Experience with style guides (experience writing globally and accessibly is a plus)
Experience writing sleek, user-focused content (technical writing is a plus)
Skilled at socializing ideas across all levels of an organization and turning them into robust action plans for delivery
Superb organizational skills and a proven track record of producing content projects in a transparent and well-documented manner