Dell Quality Principal Engineer 

Taiwan, Taipei 

728489367

As aPrincipal Quality Engineer

• as a quality representativeidentify and implement actionresolveCustomer Experienceissues, reduce dispatch ratesand better customer experience.

• Work with cross-functional team to support the CLCA process relative to portable/ desktop computers.

• Drive quality improvements by eliminating sources of defects in the design, supplier, new product introduction, and mfg processes.Drive improvements in dispatch rates and warranty cost through product and process quality improvements.Drive cross-functional quality improvements focused on robust design, supplier quality management and enhanced diagnostic capability.

• Establishes working relationships and influences/persuades at the working as well as Senior levels.Coordinate ODM/Supplier Quality Improvement initiatives in Quarterly basis.Utilize product and process lessons learned to drive preventative actions and improvement plans.

• Drive cross functional WW initiatives to drive overall warranty cost reduction and customer experience improvement using 5C & 7QC Tool.Manages major risks and issues through effective contingency planning and proper escalation

Essential Requirements

• Masters or Undergraduate degree, with at least 10 years of relevant experience in a professional role. Familiar with quality tools such as DFMEA, SPC and CLCA etc.

• Strong problem solving skills using data approach; Strong initiative and ability to work in a self-directed environment;

• Ability to communicate clearly through oral and written communications; Ability to present clear and concise information to team, internal and external customers;

• Ability to extended teams and meet deadlines. Strong skills in Dell C.

• Excellent communication skills & Fluency in English.

Desirable Requirements

• Ability to frame situations and make/drive in an ambiguous environment. Ability to resolve Complex problems, drive for results, innovate, think strategically.
• Excellent understanding of business goals and objectives as they relate to customer use cases and solutions.