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NetApp Academy - Solutions Engineer 
United States, North Carolina 
728167251

04.06.2024
Job Summary

Specific responsibilities include:

  • Assist in identifying customer needs and requirements
  • Define elements of a customer's technical computing environment as assigned by sales reps or senior-level SE's
  • Answer customer questions
  • Provide technical support to current customers and 'try-and-buy' test projects
  • Help define customer acceptance criteria for 'try-and-buy' evaluation projects
  • Pick up and deliver NetApp evaluation test system to the customer site
  • Attend customer calls with the Sales Representative
  • Provide technical consultation and disseminate product information to the sales team
Job Requirements
  • Excellent written and verbal communication skills
  • Strong interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross-functional teams to meet performance goals
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem-solving
  • Travel to the prospective customer's sites as necessary
  • Open-minded and positive attitude
  • Willingness to learn and adapt to changing environments

No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.

Additional Details

This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match.