Specific areas of responsibility of the BSA include:
- Business Functional Knowledge:
- Collaborate with business users to define processes that meet business needs.
- Ensure processes are scalable and flexible to meet future business need.
- Design processes that can be implemented with minimal disruption to supporting systems, and that are cost effective.
- Anticipate the needs of stakeholders affected by process change.
- Ensure that proposed changes represent the best overall fit for the organization.
- Serve as subject matter expert on features and capabilities of ERP. Continuously works to understand ERP capabilities, functionality, features, and modules to help provide solutions to make users and the company more efficient and cost-effective.
Business Requirements Definition and Technical Team Coordination:
- Develop and define IT requirements to support process and system changes.
- Lead mid to large-size ERP projects. Must be able to lead the project team, monitor progress, set deadlines, and meet the needs of the key stakeholders in a timely manner.
- Co-lead design sessions to identify gaps and opportunities.
- Create detailed functional design documents for conversions, interfaces, and reports.
- Coordinate with IT development teams to manage the development process and resolve issues.
- Prepare and execute testing plans to ensure high quality results.
Support and Technical Sustaining Operations:
- Monitor implemented systems and processes to ensure high performance.
- Manage support requests to ensure timely and thorough resolution of issues.
- Engage with vendor service support groups to bring resolution to system performance or other processing issues.