Tesla Service Advisor 

United States, California, Burlingame 

72765610

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

· Return missed phone calls, email in no less than 5 minutes

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

· Accurately record issues and data into Dealer Management System. Attention to detail critical

· Conduct Transactions w/ system; walk customer through correction and provide summary

· Communicate estimated completion time, regular updates and follow through on each customer vehicle

· Coordinate the detail of every vehicle prior to delivery

· Coordinate the delivery time or pick up with each customer

· Follow up with Customer on services provided; ensure they are satisfied with the work performed

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

· Understanding of basic automotive techniques related to repair and servicing of automobiles

· Ability to follow oral and written instructions with attention to detail

· Willingness to learn new and innovative automotive technologies

· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

· Perform detailed daily record keeping and reporting

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Work in a team-based environment and achieve common goal

· High School diploma or equivalent

· Dealer Management System(s), Outlook, and MS Office

· Associate Degree or certificate in Automotive Technology, preferred

· Retail automotive service experience, preferred

· Must have and maintain a valid driver’s license and an acceptable and safe driving record

· Must have two years of driving experience