Cisco Collaboration Operations Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

727088827

• Ability to analyze, configure and fix large complex networks with mixed media and protocols.
• Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
• Provide remote troubleshooting support to resolve collaboration related issues
• Engage peer technical teams in Cisco Professional Services and TAC for assistance on RMAs and complex issue support
• Effectively work with Tier 2 teams as well as customers to resolve major customer issues.
• Training and sharing of information and communication with team members to improve team effectiveness.

• Knowledge of routing and switching technologies (including experience dealing with carriers).
• Knowledge of Cisco Call Manager, Unity, CUAC, IP telephony, collaboration, and video technologies
• BS in a technical field (IT/CS/EE) or equivalent plus 4+ years related experience.

• Cisco Associate Level Certification.
• Able to resolve problems and deliver solutions with a high level of customer satisfaction.
• Excellent written and verbal communication, interpersonal and presentation skills.
• Ability to function effectively in ambiguous circumstances.
• Crisis management skills
• Planning, prioritization and organization skills.

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