מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Cisco Collaboration Operations Engineer Poland, Lesser Poland Voivodeship, Krakow 167120187
17.12.2024
Responsibilities include:
- Ability to analyze, configure and fix large complex networks with mixed media and protocols.
- Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
- Provide remote troubleshooting support to resolve collaboration related issues
- Follow-through on all UC Incident tickets assigned to Level 2 bin and their resolution; move complex issues from Level 1 to Level 2 bin
- Engage peer technical teams in Cisco Professional Services and TAC for assistance on RMAs and complex issue support
- Coordinate field services as needed for onsite support
- Follow the defined communication procedures for incident updates
- Strictly adhere to processes to update the tickets with relevant and accurate notes
- Priority support for identified key customer employees and critical issues
- Effectively work with customer and peer teams to resolve major customer issues.
- Commit to continuous learning, results orientation and teamwork.
- Sharing of information and communication with team members to improve team effectiveness.
- Knowledge of routing and switching technologies (including experience dealing with carriers).
- Knowledge of Cisco Call Manager, IP telephony, collaboration, and video technologies
- BS in a technical field (IT/CS/EE) or equivalent plus 3+ years related experience.
- Cisco Associate Level Certification.
- Able to resolve problems and deliver solutions with a high level of customer satisfaction.
- Excellent written and verbal communication, interpersonal and presentation skills.
- Ability to function effectively in ambiguous circumstances.
- Crisis management skills
- Planning, prioritization and organization skills.
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