Microsoft Customer Experience Engineering 

India 

726125004

• Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience.
• 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations.
• 8+ years’ experience in an external customer / client facing role.
• 2+ years of experience working on Data technologies (Including Cosmos DB, Azure Databricks, Azure Data factory, SQL) and / or AI/ML.
  Experience with being on-call.
• Technical Skills: Cloud computing technologies. Demonstrated hands on experience in one or more of the following:
• Core IaaS: Compute, Storage, Networking, High Availability
• Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
• Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
• Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc.
• Experience in deploying, configuring, and operating enterprise Monitoring solutions.

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Technically Oriented

Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.

Relationship/Experience Management

Embody our culture and values.