Honeywell Cust Exp Professional 

Mexico, San Luis Potosí 

724725686

Serve as the primary customer contact for yourassigned portfolio of accounts and ensure all customer needs and expectationsare met. You will respond to inbound customer calls and email regarding orderinquiry as to ship dates, problems, order changes, repairs and RMA's. You willcommunicate with other departments such as Technical Support, Logistics,Manufacturing, Regional Sales Managers, Product Managers, etc., to resolvecustomer issues. You will process orders including order entry, expediting orders,change orders, returns, monitoring order status and resolving discrepancies.You will act as a change agent and look for ways to improve Customer Careprocesses.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing

MUST HAVE

• 3 years of Cust Service experience
• English proficient
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

WE VALUE

• A knowledge of principles and best practices in customer service
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly

• JOB ID: HRD255331
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt