Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Cisco Technical Consulting Engineer 
India, Maharashtra, Mumbai 
724220302

10.07.2024

Work Schedule:

  • The role requires flexibility in working hours to accommodate the needs of our customer base.
  • You will be expected to work in rotating shifts, covering US, India, and EMEA time zones as necessary to ensure 24/7 support coverage.
  • Role is 100% on-site

Key Responsibilities:

  1. Customer Support:
    • Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
    • Provide remote support and on-site assistance as required, ensuring timely issue resolution.
    • Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows.
  1. Technical Expertise:
    • Demonstrate a comprehensive understanding of Cisco’s Security Products Portfolio.
    • Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities.
  1. Troubleshooting and Problem Resolution:
    • Excellent knack to Diagnose and resolve complex security and data routing issues involving Cisco hardware, software, and protocols in the shortest period of time.
    • Ability to use advanced Troubleshooting methodologies
    • Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of security, Switching and Routing protocols).
    • Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.
    • Provide technical troubleshooting and guidance during maintenance windows.
    • Ability to work on interoperability scenarios
    • Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions.
  1. Maintenance Window Support:
    • Collaborate with clients and network operators to plan and execute maintenance windows effectively.
    • Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
    • Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks.
    • Ensure technical governance of the maintenance window to guarantee a successful outcome.
    • Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
    • Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions.
    • Work with TAC team to recreate the issue and drive towards root-cause analysis
    • Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
    • Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.
  1. Continuous Improvement:
    • Proactively identify areas for improvement in network performance, reliability, and efficiency.
    • Collaborate with internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities.
    • Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities.
  1. Configuration Best Practices Audit:
    • Perform regular audits of network configurations against Cisco's Design and Configuration recommendations.
    • Ensure adherence to best practices and recommend adjustments to optimize network performance and security.
    • Collaborate with network operators to implement recommended configuration enhancements.
  1. Software Life Cycle Recommendations and Bug Scrubs:
    • Undertake bug scrubs against target software releases as suggested by Cisco TAC, Cisco Engineering, or other Cisco reference documents.
    • Scrutinize software releases for features and capabilities relevant to the client's deployment.
    • Leverage Cisco CX and Engineering scrub tools, methods, and processes to ensure software reliability and address potential issues.
    • Strong understanding of PSIRT & Field notice and provide recommendations on the customer installed based on regular basis.
  1. Automation Skills:
    • Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency.
    • Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks.
  1. Tool Proficiency:
    • Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs.
    • Familiarity with common customer tools including but not limited to NMS, Ticketing, Knowledge and Document Management, Syslog's, Data Correlation, etc.
    • Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools.
  1. Soft Skills:
    • Self-Leaner and a love for troubleshooting and getting under the hood.
    • Team player who leads by helping others and being available when the client/team needs them
    • Exhibit excellent verbal and written communication skills.
    • Demonstrate the ability to stay calm and focused during outages and client escalations.
    • Think on the feet to make quick and effective decisions under pressure.
    • Engage Cisco, partner, and/or customer stakeholders to restore services at the earliest, using any method agreeable to the client.
    • Build lasting trust and interpersonal relationships with all key stakeholders.
    • Demonstrate the ability to address senior management at the client, partner, or Cisco.
  1. Documentation:
    • Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities.
    • Document automated solutions using scripts and playbooks for future reference.
  1. Customer Training:
    • Conduct training sessions for customers to enhance their understanding of Cisco Data Centre Networking technologies, with a focus on automation, scripting, configuration best practices, software life cycle management, tool usage, and troubleshooting techniques.
  1. Cross-Functional Collaboration:
    • Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement.
    • Collaborate with Cisco TAC (Technical Assistance Centre) for advanced issue resolution and contribute to the development of automated support tools.

Educational Qualifications:

  1. Bachelor’s degree in Electronics and Communication, Computer science, Information Technology, or related field:
    • A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies.
  1. Cisco Certifications:
    • CCNP (Cisco Certified Network Professional):
      • Demonstrates advanced knowledge and skills in Cisco networking.
      • Validates the ability to plan, implement, verify, and troubleshoot complex network solutions.
    • CCIE (Cisco Certified Internetwork Expert) Preferred
      • A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies.
      • Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures.

Additional Certifications (Desirable):

  1. ITIL Foundation Certification:
    • Demonstrates an understanding of IT service management best practices, which is valuable for working in a support and maintenance role.
  1. Automation and Programming Certifications:
    • Python Certification (e.g., Python Institute Certifications):
      • Validates proficiency in Python programming, a valuable skill for automation in networking.
  1. Vendor-Specific Certifications (Other than Cisco):
    • Depending on the specific technology stack used by the organization, additional certifications from other relevant vendors may be beneficial. Experience with Riverbed is desirable.