Honeywell Technical Support Professional Spanish 

Romania, Bucharest 

723163102

To join the team, all you need is the right attitude to service excellence, good communication skills, and self-motivation with a great personality. The ability to work as part of a team is essential, as you will be supporting a team of Advanced Engineers in a level 2 and 3 capacity.

Main job responsibilities include:

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail.
• Manage and log requests on Security Products asset system Salesforce/ NEX.
• Support Honeywell brands with further touchpoints under the multi-range support umbrella.
• Issuing customers with literature that can support and promote self-help.
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity.
• Supporting other parts of the business to resolve escalated issues arising from customer contact, i.e., complaint ownership and call escalation.
• Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers.
• Effective problem resolution on basic and non-technical cases.
• Data collection through Salesforce/ NEX.

Key Results areas:

• Increase customer satisfaction and promote self-help.
• Consistent high level of service achieved through the team for the customer.
• Accurate case logging supporting level 2 and 3 engineers.
• KPIs on call response and closure.

What you bring:

• Experience of working in a Customer Service environment.
• Exceptional interpersonal and communication skills to support all levels of customers, both internal and external.
• Excellent problem solver with a methodical and consistent approach to their work.
• Effective time management and organizational skills.
• Computer literate – MS Office, specifically Excel and Outlook.
• Salesforce experience preferable.
• Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV.
• Second language required: English and Spanish.

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.
• Equal opportunity statement

• JOB ID: HRD257172
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt