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Honeywell Technical Support Professional Spanish Romania, Bucharest 162533837
18.03.2025
To join the team, all you need is the right attitude to service excellence, good communication skills, and self-motivation with a great personality. The ability to work as part of a team is essential, as you will be supporting a team of Advanced Engineers in a level 2 and 3 capacity.
Responsibilities:
- 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail.
- Manage and log requests on Security Products asset system Salesforce/ NEX.
- Issuing customers with literature that can support and promote self-help.
- Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity.
- Data collection through Salesforce/ NEX.
Experience/Qualification:
- Experience of working in a Customer Service environment.
- Excellent problem solver with a methodical and consistent approach to their work.
- Computer literate – MS Office, specifically Excel and Outlook.
- Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV.
- High level of English and Spanish languages.
We offer:
- Competitive Salary regularly increased based on your performance.
- Enjoy 25 vacation days per year, plus extra days off for life's special events.
- Meal vouchers.
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
- Medical Insurance Plan paid by the company.
- Equal opportunity statement
- JOB ID: HRD258842
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
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