KLA Customer Service Engineer - SPTS 

United States, New York 

719931481

​Skills Required:

•Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.

•Must have working knowledge of MS DOS, Windows software as well as MS Office products.

•Excellent communication and customer interfacing skills.

•Good organizational skills.

•An adaptable approach to working hours, locations and conditions.

•A flexible approach to work responsibilities, enabling both independent and team working.

•Ability to work alone or unsupervised for extended period, often in difficult conditions.

•A systematic and logical approach to problem solving.

• Must be able to travel 50% of time to support the customer base as required.

•To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.

•To generate a close working relationship with the customers to enable the company to sell its product portfolio.

•Provision of feedback enabling the pro-active identification of product and business process improvements.

•Timely completion of all field reports.

•Other duties as required.

Must physically be able to:

•Must be able to travel 80-90% to support the customer base as required.

•Lift 50 lbs. overhead occasionally

•Lifting 50 lbs. frequently

•Bend from the waist

•Lift items overhead safely

•Work on hands and knees or on their back while servicing equipment

•Be able to bend and twist to gain access to service the equipment

•Read and interpret schematics

•Read and interpret signs, placards and manuals

•View the full color spectrum

•Be able to work standing at the system in up to 2-hour intervals

•Be able to perform a system chamber clean which requires the following•Remove all chamber components such as turbo pump, source parts, and electrode

•Perform a chamber clean with the use of scotchbrite to scrub the chamber walls

•Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Must be able to:

•Work autonomously

•Work in a product wafer fab clean room environment

Minimum Qualifications

Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).