דרושים Customer Service Engineer - Spts ב-Kla ב-United States, New York

In this exciting role, you will:

• valuate, analyze, diagnose and solve technical equipment problems via telephone or at customer site.

• Ensure equipment improves customer production. Repair of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. Represent the company to the customer and assume accountability for customer happiness with service. Assure operational quality of system equipment. Coordinates actions with customers to minimize down time.

• Provide assistance to Installation Engineer in resolving problems. Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

• Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues. Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

• Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

or at +1-408-352-2808

• Support field efforts to resolve metrology issues:
  • Analyze process results and indicators to assess equipment performance and make recommendations on performance improvement
  • Crisis management with sound problem solving skills and project management skills
  • Coordinate with factory and field on technical requests and provide timely solution
• Coordinate transfer of technology from factory to field to ensure readiness and understanding of new metrology systems:
  • Develop collateral material used to support field resolution of metrology issues
  • Develop and deliver training programs
  • Work with field and factory on systems qualification
• Involved in new technology development and perform technology promotion to customers
• Work with R&D and Engineering team process characterization and equipment preparation
• Work with R&D and Engineering team on new product definition, risk assessment, package design, modeling and simulation
• Oversee assigned project schedules with internal and external team, ensure on-time delivery
• Understands engineering principles and techniques related to area project activities.
• Working knowledge of major system components and their interactions.
• Possesses generalist knowledge of technical areas covered by the department.
• Good working knowledge of testing techniques such as spectroscopy, titration, and HPLC.
• Good working knowledge of various applications such as wet etch, damascene, and packaging.
• Ability to diagnose and resolve basic customer issues.
• Strong communication skills especially technical writing skills.
• Excellent analytical and problem solving skills
• Self-motivated with ability to multi-task and learn quickly.
• Proficiency with personal computers and industry-standard software applications (Microsoft Outlook, Word, Excel, PowerPoint, Project etc.).
• Ability to work alone and/or with limited supervision.
• Ability to speak Mandarin, Korean, or Japanese is a plus
• Expected travel is 30% both domestically and internationally

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

or at +1-408-352-2808

. Please ensure that you have searched

Core Responsibilities:

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of company’s equipment / business operation.
• Work closely with sales team and complete a facility detail form for new systems to ensure KLA equipment complies with assigned location/space requirements at FAB.
• Complete detailed Field Service Reports and submit to management in a timely manner.
• Document issues that cannot immediately be resolved at customer site by using appropriate format.
• Additional duties as assigned.

Qualifications:

• Bachelor’s degree in chemical,electrical/electronicor mechanical engineering desired.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpretelectronic/electro-mechanicalschematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
• Military experience is also a plus.
• International and domestic travel required.

Recommended Qualifications / Experience

Associate's / Bachelor's Level Degree plus 2 + years field service/customer support experience of sophisticated, complex precision equipment.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

or at +1-408-352-2808

Job Description:

• Support field efforts to resolve metrology issues:
  • Analyze process results and indicators to assess equipment performance and make recommendations on performance improvement
  • Crisis management with sound problem solving skills and project management skills
  • Coordinate with factory and field on technical requests and provide timely solution
• Coordinate transfer of technology from factory to field to ensure readiness and understanding of new metrology systems:
  • Develop collateral material used to support field resolution of metrology issues
  • Develop and deliver training programs
  • Work with field and factory on systems qualification

• Involved in new technology development and perform technology promotion to customers
• Work with R&D and Engineering team process characterization and equipment preparation
• Work with R&D and Engineering team on new product definition, risk assessment, package design, modeling and simulation
• Oversee assigned project schedules with internal and external team, ensure on-time delivery

Preferred Qualifications:

• Understands engineering principles and techniques related to area project activities.
• Working knowledge of major system components and their interactions.
• Possesses generalist knowledge of technical areas covered by the department.
• Good working knowledge of testing techniques such as spectroscopy, titration, and HPLC.
• Good working knowledge of various applications such as wet etch, damascene, and packaging.
• Ability to diagnose and resolve basic customer issues.
• Strong communication skills especially technical writing skills.
• Excellent analytical and problem solving skills
• Self-motivated with ability to multi-task and learn quickly.
• Proficiency with personal computers and industry-standard software applications (Microsoft Outlook, Word, Excel, PowerPoint, Project etc.).
• Ability to work alone and/or with limited supervision.
• Ability to speak Mandarin, Korean, or Japanese is a plus
• Expected travel is 30% both domestically and internationally

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

or at +1-408-352-2808

. Please ensure that you have searched

Qualifications

• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
• Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product
• specifications for the development and implementation of customerapplications/solutions.May build a mini-application based on customer
• requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide
• software development and consultation to prospective users and/or product capability assessment and validation.

Minimum Qualifications

• Master's Level Degree and 0 years related work experience OR Bachelor's Level Degree and related work experience of 2 years

or at +1-408-352-2808

. Please ensure that you have searched

Your job scope will include:

• Build and qualify next-generation chemical metrology tools.
• Read and interpret schematics and electrical drawings.
• Test and troubleshoot using diagnostic equipment, including test programs, signal generators, oscilloscopes, and specialized test apparatus.
• Partner with the engineering team to bring new products into manufacturing.
• Act as a two-way conduit of information between design teams, tech support, and field teams.
• Demonstrate strong oral and written communication skills.
• Redline and help update documentation, including assembly and test procedures.
• Assist with training new team members and transferring knowledge to production.
• Travel to domestic and international beta sites to support new toolinstallations/upgradesand provide escalation support for new products.

Required Qualifications:

• Practical Engineer or B.Sc. degree in Mechanical Engineering or Electronics Engineering.
• Experience troubleshooting down to the component level is required.
• Ability to travel up to 35% to support customers worldwide.

Minimum Qualifications:

• Minimum 4 years of experience in various engineering areas such as Mechanical, Electrical, Manufacturing, Equipment, Systems, or related fields.
• Broad technical system vision.
• Proficient in English, including reading and writing technical reports, procedures, and drawings.

Soft Skills:

• Strong interpersonal and communication skills; able to work collaboratively.
• Willingness to work overtime, including day or night shifts and weekends.

Minimum Qualifications

Requires a minimum of 6+ years of related experience

or at +1-408-352-2808

. Please ensure that you have searched

Your job scope will include:

• Build and qualify next-generation chemical metrology tools.
• Read and interpret schematics and electrical drawings.
• Test and troubleshoot using diagnostic equipment, including test programs, signal generators, oscilloscopes, and specialized test apparatus.
• Partner with the engineering team to bring new products into manufacturing.
• Act as a two-way conduit of information between design teams, tech support, and field teams.
• Demonstrate strong oral and written communication skills.
• Redline and help update documentation, including assembly and test procedures.
• Assist with training new team members and transferring knowledge to production.
• Travel to domestic and international beta sites to support new toolinstallations/upgradesand provide escalation support for new products.

Required Qualifications:

• Practical Engineer or B.Sc. degree in Mechanical Engineering or Electronics Engineering.
• Experience troubleshooting down to the component level is required.
• Ability to travel up to 35% to support customers worldwide.

Minimum Qualifications:

• Minimum 4 years of experience in various engineering areas such as Mechanical, Electrical, Manufacturing, Equipment, Systems, or related fields.
• Broad technical system vision.
• Proficient in English, including reading and writing technical reports, procedures, and drawings.

Soft Skills:

• Strong interpersonal and communication skills; able to work collaboratively.
• Willingness to work overtime, including day or night shifts and weekends.

Minimum Qualifications

Requires a minimum of 6+ years of related experience

or at +1-408-352-2808

. Please ensure that you have searched